This will take you directly to the PayPal transaction. In some instances, return postage charges may not be based on the actual weight of the package, but on an estimate. Ensure that the amount includes a tracked service, and signature confirmation if the item has a total cost of £450 or more. To get to the return request form go to your Returns dashboard - opens in new window or tab and select View return details. Tracked returns can be a great way for piece of mind when a customer returns your items. If you want return delivery to be insured, see our section on alternative return postage options. Since you're the recipient of the parcel, you'll be responsible for paying any customs, brokerage, service charges or duty fees. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. I USED to print my labels via eBay and with as glitchy as eBay's shipping labels are I just switched directly to PayPal labels. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard - opens in new window or tab and select View return details. Buy Postage Already have your label? The Royal Mail option is RMT (Royal Mail Tracked) and takes parcels up to 15kg, albeit I thought the charge was slightly more than that. You will need to know your tracking number, you can find this on the label. That way, you just give them your full mail sacks ready for posty to pick them up for delivery to the Sorting Office. If they simply changed their mind or ordered the wrong item, who pays for return postage is determined by your return policy. Your item will be fully tracked on its way back to the retailer. Tip Ebay’s return policy Item 5 says “The returns label will use Collect+, Royal Mail or Parcelforce labels based on package weight and your buyer’s preference. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Select Buy a postage label from Parcelpoint or Buy a postage label from Australia Post. If you have purchased a Parcelforce Worldwide postal service the Postal Label will expire at 11.59 p.m. on the fifth Working Day after purchase. If you're unable to determine the cost, contact the buyer and ask them to provide a quote, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller, Ask the buyer to use a label you sent along with the item, Offer to send the funds for the return postage cost. If you choose a different carrier for your return shipping label, you'll need to re-enter your address and shipment information. ... You can cancel your Royal Mail postage label at any time up to 7 days after purchase - click Cancel label from the Print postage label screen. A confirmation email, including a tracking number, is sent to you and the seller. You can purchase a return postage label through the return request and send it to your buyer. 4. For instance, you can offer to pick up the item in person, or let them drop the item off at your closest store. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Simply print and attach your label to your parcel and deliver it to the Click & Drop area of your local Post Office. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Sometimes returning an item may require additional, alternative postage arrangements, such as: When the buyer wants to return an item using alternative postage arrangements and you're responsible for the return postage charges, they'll need to work with you to agree on the postal service and cost before returning the item. Print your label yourself at home and affix to your parcel, ready for collection. If Ebay have provided a label use it. They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. Book a collection for your item or for a return here. Double check that your information is correct, as falsifying a customs form is against the law and eBay policy. If you used a printed postage label from eBay to send the item, we'll use the package's weight to determine return postage charges. If you're sending funds to cover the postage cost, the buyer will be required to fill out the customs forms. We recommend using a tracked service for return postage. ... Can I buy online postage or use the returns portal if I don't have a printer? View basket for details. We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a … We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. Click Print in the return label pop-up window. Shop by category ... 1000 Royal Mail PPI Labels & Return Address On Roll PPI-01-ROLL 70x40 1st 2nd. £11.99. Ensure the buyer uses a tracked service, and includes signature confirmation if the item has a total cost of £450 or more. Use the tab key to navigate results. Mail About us UK services International services Stamps Our prices Redirect your mail Our Partners Parcelforce Worldwide Supporting Action for Children Stamp retailers. FedEx: FedEx labels can't be voided because you're not charged until the package has been delivered; Here's how to void a shipping label you printed on eBay: Go to Manage shipping labels - opens in new window or tab. Skip to main content . Then simply print your label with our label printing service or at home. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return postage, even if you don't offer returns. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it's scanned by the carrier, Use the carrier's postage calculator to find out how much return postage will cost. For items that have a total cost of £450 or more, signature confirmation is required. They can then print the label and use it to send the item back to you. If you'd prefer, you can provide the buyer with another method of returning the item. ... Royal Mail Tracked 24® and Royal Mail Tracked 48® help ; Returns Management help Parcelforce Worldwide Express 48 (Tracked), Collect+ Tracked: Drop at shop- deliver to door (3-5 working days). They’ll scan the QR code and print the label, which you can then fix to your parcel and drop off while you’re there. We may ask you to accept a billing agreement to authorise payment for these kinds of charges. You will then be asked to specify a reason for cancelling the label. . If you've accepted the buyer's return or offered to send them a replacement, you can choose one of the following options to let them post the item back to you. Article VI. If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Find the answers to a number of FAQs and helpful information here.! If you're unable to determine the cost, contact the buyer and ask them to provide a quote. Confirm your return address on the label. The seller refused to accept a return, so I opened a dispute with eBay which sent a free return label and a call link. If you use the eBay labels platform, then you should expect to see Royal Mail eBay prices update as below from the 1st of January: 1st and 2nd class letters will … Postage Labels. The returns experience is a key part of the online shopping puzzle. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier's postage calculator to find out how much return postage will cost. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. To return your Joules items to us for free via Royal Mail post, please complete the returns form that came with your order. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, package weight, your location and the seller's return address. The problem is, originally I estimated it wrong and the shipping actually cost more than the buyer paid (about $1.50) - I didn't charge the buyermore and ate up the cost. If they agree, you'll need to send funds to cover the cost. Then simply peel the label, stick and head to your nearest post office. Book Collection Parcel Collect is also available via the Royal Mail … Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. Returns are posted using Collect+, Royal Mail or Parcelforce labels based on package weight. Royal Mail has launched a new Labels to Go returns service in 11,500 Post Office branches across the UK.. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you stated you offer free returns, you'll have to pay, otherwise you can ask the buyer to cover the cost. I have a return request for item not as described from the UK. We’ll send an email to your Messages with the subject line “Send the item back” with all the details of your return request. Buy Royal Mail Labels and get the best deals at the lowest prices on eBay! Buying and printing Royal Mail labels on eBay Here's how to print or reprint a Royal Mail postage label: Go to your Sold items, and select Print postage label next to the item. Edit - I have just looked at the charge and that charge is for up to 2kg. In just a few steps you can easily process your item to return. What I did was go to their postal systems Royal Mail website and bought postage and emailed the buyer the label. Something went wrong. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it's scanned by the carrier. Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you're unsure, you can try contacting the buyer to ask if they'll purchase an international label on your behalf. VAT on postage labels. Here's how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Enter your search term to display live search results. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. / / * * * ® ®?.. Enter your search term to display live search results. Here's how to send an eBay postage label from the View return details section: Return postage labels don't include insurance. To ensure there are no delays with your return, provide all the necessary customs information to the buyer. Royal Mail Group Contact us Collect a missed delivery I think my mail is lost Service updates How to make a claim. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Costume, Occasion & Specialized Clothing, Shoes & Accessories, Mobile Phones, Smart Watches, Accessories & Communication, Bathroom Fixtures, Accessories & Supplies, Industrial Printing & Graphic Arts Equipment, Shaving & Hair Removal Products & Equipment. Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. Printing Returns postage labels for Returns on eBay is a different process. There seems to be a problem completing the request at present. Ask the buyer to confirm that they have received the funds, and to upload tracking to the return request so you can see that the item is on its way. You can choose whether to accept returns if a buyer changes their mind about a purchase. If the buyer uses alternative postage arrangements, return postage charges aren't included in any eBay Money Back Guarantee refunds, even if the you agreed to pay return postage charges. Choose the label you want to send to your buyer. My eBay > Sell > Postage labels > [the postage label you would like a refund for] > Actions > Void. You can even save the label as a pdf and screen shot it and send it as a photo image through the ebay messages. Confirm your return address on the label. There is a workaround to printing out shipping labels directly in PayPal. Great Savings & Free Delivery / Collection on many items. Open a click and drop account with Royal Mail, you can do the labels online at home, it links into eBay and Amazon, so no address typing and you can order Mail sacks from them (via the associated OBA account that you will also get). You'll only be charged for the label if it's used. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer. None of the Royal Mail delivery services for which labels are offered via eBay are … When you use an eBay label, tracking is automatically included. Fine but now ebay only gives me the option of buying their own label or uploading my own (which I have no idea how to do). Use TAB key to navigate results. I can not print labels from the UK but eBay is asking me to upload the return label to the buyer or provider proof of a tracking number. Make sure the item is correctly packaged and addressed with the correct returns label included. 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