Learn More Need to make a return? The item being returned must comply with the following in order to be eligible: Maximum weight and total dimensions (length + width + height of the parcel) as follows: So I was approved to return an item and the page comes up to print the return label, but the box is blank, so I can't print anything. Check the seller's return policy in the listing to see who is responsible for return postage costs.. I clicked on 'print return label' but noting came up to print. I printed 6 labels with no issues this morning. They can then print the label and use it to send the item back to you. Learn More I sell on eBay. The buyer requests a return. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If not, you should manually add tracking details to the return. Tried bringing it up in a new window, and even then the buttons do nothing to bring up the printing pop up. We keep returns simple. Maybe it isn't your size. Your seller likely will be calling eBay -- to have the case closed in the seller's favor -- because you did not get a scan started within 5 days. I clicked on 'print return label' but noting came up to print. About 15 minutes ago I attempted to print 2 more labels and have a problem. Maybe it isn't quite what you thought. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Had a problem with a purchase and need to let the seller know? You're responsible for return postage costs for "Item not as described" returns. Enter your search term to display live search results. Via internet explorer and chrome, to no effect. To improve your help experience, please sign in to your account. You'll also find details of how your request is progressing in your Purchase History - opens in new window or tab. Now what? An eBay return shipping label: learn how to print an eBay return shipping label A label from their preferred carrier: if the seller provides you with a shipping label, they’ll send it to you directly, and you can print it from the “Your postage label is ready” email or message that you’ll receive in Messages - opens in new window or tab Something went wrong. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help: Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. If the seller hasnt provided a return label 8 days after you open the case then you ask eBay to step in and they will send you one A seller cannot refuse to pay return postage when items are not as described The seller tried to get away with it, but as you've found, eBay enforce this - so the seller was unsuccessful! However, I would rather refund customers as soon as I see that they have shipped it back to me as based on the price range of most of my items I would rather keep customers happy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. This is important . Also is it not possible to return an item without using the return label process? Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. Read our article on asking eBay to step in and help for more information. Hi I have never done a return before. If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider. Something went wrong. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. When you've opened a request, you can track its progress at any time. Returns Made Simple Whether you shop or sell, we make returns easy. If the return was for buyers remorse the buyer could print the label and they would be billed for it. I shop on eBay. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. 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